Customer Service & Logistics Specialist | CazVid

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Sandra Leon

Bogota, Bogota D.C., Colombia

Customer Service & Logistics Professional with 4+ years of experience

  • Managed team performance reports across multiple roles, focusing on productivity, quality, and behavior.
  • Supported drivers and coordinated logistics operations ensuring safe and timely cargo deliveries across the US and Canada.
  • Provided comprehensive customer service, resolving issues effectively as a remote customer service specialist.
Team Management
Advanced
Led and supervised teams, coordinated schedules, and managed internal reports and documentation.
Customer Support
Intermediate
Provided customer support in a remote setting, resolving issues and directing clients to appropriate departments.
Logistics Coordination
Advanced
Coordinated cargo deliveries, supported drivers, and managed logistics operations across North America.
Communication & Leadership
Advanced
Demonstrated strong communication skills, leadership, and interpersonal abilities in team and client interactions.
Time Management & Organization
Expert
Efficiently scheduled meetings, managed multiple tasks, and maintained organized workflows in fast-paced environments.

Languages

English
Advance
Spanish
Native
May 2024 - July 2024
Account Supervisor
Solvo Solutions
Provide care, assistance, support and supervision of a team., Coordinate individual and group schedules and meetings., Reporting on team performance in terms of production and proactivity, quality and behavior., Manage internal and confidential documents, such as internal processes, warnings and vacation management among other things., Be the interface between Integrity and Lean Stuffing.
May 2022 - January 2024
Account Supervisor
Lean Stuffing
Logistics Coordinator and Shift Leader at Integrity Express Solutions., Providing service to drivers in the United States and Canada., Ensuring that loads arrive safely and securely from point a to point b., Providing support to drivers in case they have any accidents and reporting any issue that may delay the timely delivery of cargo., In addition, report on productivity, quality and internal process management for the entire team., Scheduling of calendars, meetings and group schedules.
June 2021 - May 2022
Logistics Coordinator - Shift Lead
Lean Stuffing
🎓
Externado Camilo Torres
High School
Completed 2017

Remote Custumer Service Rep

Provide a friendly and compassionate customer experience, find the best possible resolutions to problems between all parties involved, direct customers to the necessary departments, resolve problems, provide customer support services.

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