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Customer Service & Operations Supervisor with 5+ years in BPO and Legal Support
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Competencies
Experience in resolving customer complaints, providing technical support, and ensuring customer satisfaction.
Supervised and trained new employees to improve team performance within a customer service environment.
Assisted in legal document coordination and client communication for visa application processes.
Proficient in CRM, communication, and productivity tools such as Zoho CRM, Zendesk, Slack, and Microsoft Office.
Consistently maintained positive customer interactions and team collaboration.
Education
Languages
Summary
Dedicated professional with extensive experience in customer support, team supervision, and legal assistance, skilled in multiple tools and communication channels.
Key Achievements
- Supervised and trained team members, enhancing operational efficiency at Startek.
- Supported legal documentation processes for T Visa applications at immigration law firm.
- Managed customer communications across multiple channels, ensuring positive engagement.
Experience
Operations Supervisor
Check employee performance., Provide feedback on work., Train new team members.
Interim Operations Supervisor
CSR 2
Support in the production area, Provide assistance to employees in the production area.
Customer Service Representative
Resolve customer complaints, technical problems or product usage issues., Provide assistance regarding potential problems with the use of a service., Conclude the sale of a product or service.
Temporary Legal Assistance, Editor
Coordinated with clients to gather required documentation and information for T Visa applications.
Customer Service
Managed customer communications through various channels, ensuring a positive and seamless experience.