Dedicated support professional with over 15 years in airline and customer service roles, adept at managing operational challenges and delivering exceptional customer experiences across diverse markets.
Exceptional ability to resolve customer inquiries and complaints with empathy and professionalism, ensuring high satisfaction levels.
Skilled in providing remote support for airline operations, managing last-minute issues efficiently and effectively.
Proficient in multilingual communication, facilitating clear and effective interactions across diverse markets.
Capable of diagnosing operational issues quickly and implementing practical solutions under pressure.
JetBlue Airways Corp
Delivered remote operational support to JetBlue airport crewmembers, assisting with last-minute check-ins, flight irregularities, and time-sensitive operational issues. Acted as a key point of contact for partner airlines and code-share carriers, ensuring smooth coordination and adherence to JetBlue policies. Guided external airline partners through JetBlue’s policies, procedures, and operational standards. Managed high volumes of calls, chats, and system inquiries while maintaining exceptional service quality and accuracy. Utilized Sabre Interact, ASAPP, CRM platforms, and internal tools to document cases and resolve issues efficiently. Processed multiple forms of payment accurately and in compliance with company standards. Collaborated with cross-functional corporate and operations teams to resolve escalations and improve workflows. Supported onboarding and training of new team members, reinforcing best practices and operational consistency. Maintained professionalism and composure in high-pressure, real-time operational scenarios
Tahitian Noni International
Supported Eastern European Russian-speaking countries, Latin American, South American, and U.S. Spanish-speaking markets. Resolved customer inquiries and complaints with empathy, handling up to 50 calls per day. Built strong customer relationships, contributing to increased loyalty and repeat business
Master in International Business Management (MIBM)
Hello, my name is Sandra. I have over 10 years of customer service experience, including with JetBlue Airways, where I developed strong communication skills. I have experience working remotely, over 10 years of experience working from home, and I also have, I'm bilingual. I speak English and Spanish fluently. Thank you for your time.
Hello, my name is Sandra. I have over 10 years of experience of customer service, including with JetBlue Airways, where I developed strong communication skills. I'm also bilingual. I have experience working remotely, managing multiple tasks at the same time. I know how to stay organized and focused delivering multiple tasks at the same time and interaction with different departments. Thank you for your time.
I have over 10 years of customer service experience, including with JetBlue Airways, where I developed strong communication and problem-solving skills. I am bilingual and speak English and Spanish fluently. I used to work remotely, and I have experience working remotely with JetBlue Airways for over 10 years. I'm happy to send you more information if needed, and thank you for taking the time and reviewing my application.
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