Dedicated professional with extensive experience in dispatching, technical support, and human resources. Proven ability to optimize operations, deliver excellent customer service, and communicate effectively across languages and cultures.
Expertise in delivering exceptional support and resolving client issues effectively.
Skilled at identifying issues and implementing efficient solutions under pressure.
Proficient in troubleshooting hardware/software problems and using support tools like Zendesk.
Fluent in English, Spanish, and Portuguese, facilitating effective cross-cultural communication.
Interglobal Express Corp.
Driven Dispatcher with excellent leadership and problem solving abilities., Highly organized and proactive with solid understanding of scheduled actions, adjusting routes and prioritizing issues., Dedicated to efficiency and reliability in personal work and collaborative projects., Receiving Inbound calls in English, Spanish and Portuguese.
Involves Tecnologia
Responsible for providing technical support to Latin American countries in Spanish and also in Portuguese through tickets using zendesk and also through incoming calls., Worked with SQL database and system tools such as Github, Kibana, Grafana, and Graylog., Worked together with different teams of developers to solve the problems of customers in the best timely manner.
Geeks On Site, Ludmila SRL
Personnel recruitment technology, Responsible for paying technicians after completion of work, Find the best candidate for different types of work.
IBM-RTP
Bachelor
Diploma
Complete Higher Education
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