This is my profileContact via CazVidSantiago
Sales and Client Communication Specialist with 5 years in Digital Marketing and Customer Service
Contact
Competencies
Applied effective communication techniques to enhance client understanding and satisfaction across diverse industries.
Utilized SEO, SEM, and data analysis skills to optimize marketing efforts and improve brand visibility.
Developed and executed sales strategies, improving lead conversion and coordinating with marketing teams.
Provided multilingual support and translation services during international transactions, ensuring clear communication.
Maintained detailed records and collaborated with teams to streamline appointment and enrollment processes.
Education
Languages
Summary
Dedicated sales and client communication professional with extensive experience in digital marketing, bilingual facilitation, and appointment management. Demonstrates a strong track record in enhancing customer satisfaction, developing effective sales strategies, and supporting international transactions.
Key Achievements
- Managed appointment scheduling and client interactions for energy assistance programs, ensuring accuracy and compliance.
- Developed personalized sales strategies at Digincrease, leading to a 30% increase in lead conversion rate.
- Facilitated high-value boat sales by providing bilingual communication and cross-cultural negotiation, resulting in successful transactions.
Experience
Appointment Specialist
Schedule and confirm appointments for the Energy Savings Assistance Program, ensuring eligibility and verifying required documentation., Communicate with clients to provide clear instructions and answer questions, enhancing customer satisfaction., Collaborate with Energy Specialists to ensure seamless enrollment processes., Maintain detailed records of client interactions and appointment statuses.
Sales Agent
Management of potential clients and follow-up to offer digital marketing services, including branding, social media, and web development., Development of personalized sales strategies for each client, increasing lead conversion by 30%., Coordination with the marketing team to optimize the presentation of products and services to new and existing customers., Creation and publication of surveys on LinkedIn to attract international clients, improving brand interaction and visibility., Monitoring and analysis of results to continuously improve sales processes.
Bilingual Facilitator/Translator
Bilingual facilitation during the sale of boats in an international project, ensuring fluid and precise communication between sellers and buyers from different countries., Cultural and linguistic adaptation in negotiations, which contributed to the successful closing of several high-value transactions., Assistance in the writing and translation of technical and commercial documents in English and Spanish, improving mutual understanding between the parties involved., Increase in customer satisfaction through effective mediation and resolution of doubts during the purchasing process.