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Customer Service & Administrative support with 6+ years in healthcare and logistics
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Competencies
Provided bilingual customer support handling inquiries, appointments, and claims efficiently in healthcare and logistics sectors.
Utilized data to generate weekly KPI reports and support process improvements in service delivery.
Managed CRM systems and ATS tools for recruiting, ensuring smooth candidate tracking and documentation.
Handled document verification, compliance support, and scheduling tasks across healthcare, logistics, and recruitment domains.
Supervised teams of 20+ in support roles, ensuring adherence to KPIs and customer satisfaction standards.
Education
Languages
Summary
Experienced professional skilled in customer service, recruitment, and administrative coordination. Adept at handling complex responsibilities, supporting teams, and improving processes within healthcare and logistics settings.
Key Achievements
- Supported appointment setting by handling patient calls for medical exam scheduling.
- Managed online order verifications and prescriptions, contributing to the E-Commerce department.
- Led recruiting processes including ATS management, interviews, onboarding, and background checks.
Experience
E-Commerce / Appointment setter
Support to the appointment-setting team by answering calls of patients looking to get availability and quotes for medical exams, SME for the E-Commerce department, where the main task is the interaction with tickets to confirm and verify online orders, prescriptions, doctor’s information, etc.
Logistics Coordinator
Support the compliance team of RXO, by doing the verification of all the legal documents of each carrier, Support the track & trace team, to ensure the accomplishment of the appointments for each load.
Recruiter Coordinator
ATS management, In charge of the shortlisting process, along with the interviews, onboarding, and hiring paperwork, Ran background checks for the state of Florida, Hiring plans to find recruits.
Subject Matter Expert
Provided support to the front line of Humana health insurance, Policies management, benefits, demographics, claims, pharmacy, etc, Weekly KPI reports, Handling teams of 20+ people.