Demonstrated experience with Sales & Lead Generation.
Demonstrated experience with Appointment Setting.
Demonstrated experience with Customer Relationship Management.
Demonstrated experience with BATS.
True BDC
Managed outbound and inbound calls to set appointments with clients in a timely, professional manner, Sent follow-up emails and provided fast, efficient customer service, Maintained accurate records using CRM tools and ensured consistent communication with clients
Lead Lyons
Generated leads and built sales pipelines to support team targets, Built strong relationships with prospective clients to drive business growth, Trained and mentored new agents to ensure quality performance and adherence to company standards
MnM Freight and Logistics
Contacted customers after they requested quotes, secured sales, and followed up through delivery, Coordinated closely with drivers and customers to ensure timely and accurate vehicle deliveries, Managed client expectations and maintained strong communication from dispatch to drop-off
Emergia (AT&T Account)
Provided support for AT&T customers, addressing inquiries and resolving service issues, Delivered high-quality service in a fast-paced call center environment
High School Diploma
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Demonstrated experience with Xtime.
