Financial Services Call Center Professional | CazVid

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Santiago

Bogota, Bogota D.C., Colombia

BPO Agent with 10 months in financial services and fraud detection

  • Gained experience in creating fraud reports and pre-arbitrations for financial campaigns
  • Supported customer service operations within the BPO industry
  • Contributed to financial fraud prevention and detection processes
Financial Fraud Detection
Intermediate
Applied specialized knowledge to identify and report financial scams and disputes in banking campaigns.
Customer Service
Intermediate
Provided support to clients, handling inquiries and resolving issues related to financial services.
Dispute Processing
Intermediate
Processed pre-arbitration cases and disputes related to financial transactions.
Call Center Operations
Intermediate
Executed daily call center tasks focused on financial service campaigns in a fast-paced environment.
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BPO Agent

I have experience in the BPO industry, especially in Financial and banking campaigns. My related skills in these fields are the prevention and detection of financial fraud scams, the processing of pre-arbitration and disputes, and customer service.

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