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Recruitment and Customer Service Specialist with 5+ years of experience
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Competencies
Expertise in managing large-scale recruitment processes across multiple regions, ensuring timely talent acquisition.
Skilled in evaluating candidates' skills and language proficiency to match organizational needs.
Proven ability to resolve customer issues promptly, maintaining high satisfaction levels in a fast-paced environment.
Experienced in administering and interpreting psychosocial assessments to support employee welfare.
Effective in promoting travel packages and communicating product benefits to diverse clients.
Education
Languages
Summary
Dedicated specialist with over 5 years in recruitment, customer service, and employee assessment, adept at managing high-volume processes, evaluating talent, and ensuring client satisfaction across diverse industries.
Key Achievements
- Successfully managed high-volume recruitment processes both locally and internationally at Adecco Colombia.
- Assessed candidates' English proficiency and conducted interviews for diverse profiles, improving hiring quality.
- Resolved customer inquiries efficiently for major airlines, enhancing passenger satisfaction and loyalty.
- Applied psychological assessments to support employee relocation and reintegration, ensuring smooth transitions.
Experience
Dedicated Perm. Consultant AMR
Comprehensive management of high-volume recruitment processes, both nationally and internationally., Assessing candidates' English language proficiency and conducting interviews for diverse profiles, such as Content Moderators, Interpreters, CallCenter Agents, IT roles, and leadership positions., Ensured an efficient response to client needs, analyzing, interpreting, and storing candidate résumés in a timely manner.
Costumer Services Representative
Managing customer inquiries and providing direct support to passengers of major airlines, including Copa Airlines and Wingo., Resolving issues and ensuring a high level of satisfaction., Sales of flights, vacation packages, and other travel-related services.
Intern
Assessing and assisting employees in job relocation and reintegration processes., Applying and interpreting relevant psychological tests for each worker., Drafting detailed reports and managing the necessary documentation for each intervention., Supporting the preparation and implementation of wellness workshops and projects.