Santiago - Recruitment and Customer Service Specialist with 5+ years of experience

Expertise in managing large-scale recruitment processes across multiple regions, ensuring timely talent acquisition.

Skilled in evaluating candidates' skills and language proficiency to match organizational needs.

Proven ability to resolve customer issues promptly, maintaining high satisfaction levels in a fast-paced environment.

Experienced in administering and interpreting psychosocial assessments to support employee welfare.

Comprehensive management of high-volume recruitment processes, both nationally and internationally., Assessing candidates' English language proficiency and conducting interviews for diverse profiles, such as Content Moderators, Interpreters, CallCenter Agents, IT roles, and leadership positions., Ensured an efficient response to client needs, analyzing, interpreting, and storing candidate résumés in a timely manner.

Managing customer inquiries and providing direct support to passengers of major airlines, including Copa Airlines and Wingo., Resolving issues and ensuring a high level of satisfaction., Sales of flights, vacation packages, and other travel-related services.

Assessing and assisting employees in job relocation and reintegration processes., Applying and interpreting relevant psychological tests for each worker., Drafting detailed reports and managing the necessary documentation for each intervention., Supporting the preparation and implementation of wellness workshops and projects.