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Collections & Banking Specialist - PayPal
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Competencies
Negotiate with customers regarding overdue payments and service retention, ensuring goals align with company policies.
Assess delinquent accounts, devise recovery solutions, and document interactions to streamline processes.
Implement client retention techniques and cross-sell services to improve customer satisfaction and reduce churn.
Engage professionally with clients and internal teams, ensuring clear understanding and effective resolution.
Utilize data insights to inform account management, customer outreach, and service improvements.
Education
Languages
Summary
Proven expertise in account management, customer negotiation, and retention strategies across financial and telecom sectors. Skilled in analyzing delinquent accounts, tailoring solutions, and fostering positive client relationships.
Key Achievements
- Negotiated payment agreements for overdue accounts, ensuring compliance and maintaining professionalism.
- Analyzed delinquent accounts, providing tailored solutions and documenting interactions effectively.
- Developed expertise in customer retention strategies, cross-selling, and reducing churn across telecom and financial sectors.
Experience
Collections & Banking Specialist - PayPal
Contacted users with overdue payments to negotiate agreements that allow them to regularize their balances., Analyze delinquent accounts, provide tailored solutions for each customer, document interactions in internal systems, and ensure compliance with the company’s recovery policies while...
Retention, Loyalty & Sales Specialist - Frontier Communications
Implemented retention strategies to prevent service cancellations, offering tailored plans based on customer needs., Successfully cross-sold services, enhancing customer satisfaction and maximizing service utilization., Consistently met and exceeded retention and sales targets, significantly...
Sales Strategies Specialist - Enercare
Focused on improving home quality services., By engaging in meaningful conversations and building strong connections, I was able to identify customer needs and recommend solutions that created loyalty and satisfaction.
Healthcare & Support Specialist - NYU Langone
Managed the scheduling of medical appointments and acting as the liaison between patients and healthcare centers to address clinical consultations, medication requests, and clarify medical procedures for patients.