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Santiago
Customer Service & Tech Support Agent with 3+ years of experience
Video resume
Customer service agent
Hi! My name si Santiagoand I have worked as customer service agent for more than 3 years. I worked for Aetna which is a medical insurance in the US as customer service agent and also I worked for a freight company called Coyote as tech support agent.
Contact
Bogota, Bogota D.C., Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceAdvanced
Applied communication and problem-solving skills to address customer inquiries and issues.
Technical SupportIntermediate
Provided technical assistance and troubleshooting support for freight company systems.
Communication SkillsAdvanced
Effectively communicated with clients and team members in high-pressure environments.
AdaptabilityIntermediate
Adapted to different roles in customer service and technical support sectors.
Summary
Customer Service and Tech Support professional with over 3 years of experience working with US and Colombian companies, skilled in client interaction and technical troubleshooting.
Key Achievements
- Provided customer service for Aetna, a US medical insurance company, enhancing client satisfaction.
- Served as a tech support agent for Coyote, a freight company, resolving technical issues efficiently.
- Accumulated over three years of diverse experience in customer service and technical support roles.
Skills
Customer ServiceTechnical SupportCommunication SkillsAdaptability
Published on CazVid - Jul 3, 2025