Santiago - Customer Service & Tech Support Agent with 3+ years of experience

Bogota, Bogota D.C., ColombiaRemoteen

Provided customer service for Aetna, a US medical insurance company, enhancing client satisfaction.

Served as a tech support agent for Coyote, a freight company, resolving technical issues efficiently.

Published on CazVidVideo interview availableOpen to remote

Summary

Customer Service and Tech Support professional with over 3 years of experience working with US and Colombian companies, skilled in client interaction and technical troubleshooting.

Video Resume

Key Achievements

Accumulated over three years of diverse experience in customer service and technical support roles.

Skills

Customer ServiceAdvanced

Applied communication and problem-solving skills to address customer inquiries and issues.

Technical SupportIntermediate

Provided technical assistance and troubleshooting support for freight company systems.

Communication SkillsAdvanced

Effectively communicated with clients and team members in high-pressure environments.

AdaptabilityIntermediate

Adapted to different roles in customer service and technical support sectors.

This is my profileContact Santiago