This is my profileContact via CazVidSantiago
Welcome to CazVid!
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Competencies
Demonstrated experience with Effective Communication.
Demonstrated experience with Active Listening.
Demonstrated experience with Problem-Solving.
Demonstrated experience with Adaptability.
Demonstrated experience with Time Management.
Education
Languages
Summary
View Santiago's professional profile on CazVid.
Experience
Customer Service Representative
Supporting clients and Loan Officers with technical inquiries and product-related questions, Managing service tickets, escalating internal issues, and ensuring timely resolutions, Handling calls, emails, and live chats, Documenting cases to improve support processes, Monitoring online reviews and social media interactions, Reporting website or operational incidents, Gathering customer feedback to enhance service quality, Maintaining high satisfaction standards through professional and efficient complaint resolution
Lead Nurturing Specialist
Engaging customers, Optimizing workflows to improve lead quality and quantity, Accelerating sales cycles to drive revenue growth, Converting leads into sales-ready prospects, Ensuring seamless engagement throughout the customer journey, Addressing billing inquiries, Resolving member dissatisfaction, Handling a wide range of issues to deliver exceptional customer service
Recruiter/ IT Recruiter
Candidate profiling and conducting recruitment screening across multiple platforms, Sourcing and placing Web Developers proficient in Python