Experienced in delivering technical support, client engagement, and data research across healthcare, telecom, and technology sectors. Skilled in CRM, customer service, and information management, with a strong focus on client satisfaction and organizational research.
Delivered support and resolve client issues across healthcare, telecom, and tech industries, ensuring satisfaction.
Used CRM systems to identify decision-makers, research organizational structures, and manage client information.
Assisted customers with technical issues related to satellite radio services and provided diagnostic support.
Provided detailed medical, legal, and benefits information, managing platform data and scheduling for healthcare clients.
Advanced Diagnostics
Providing medical information such as diagnostics and legal statements to lawyers in the United States.
SiriusXM
Assisted customers with technical issues regarding their radio and billing inquiries., Provided offers to customers to encourage retention of the Satellite Radio service.
Humana
Provided information about benefits of each type of coverage and specialty., Managed the platform for patients and scheduled appointments.
Microsoft
Used CRM tools to identify and qualify high-level decision-makers in technology companies for Microsoft license renewals., Researched organizational structures to find key stakeholders involved in licensing decisions.
Degree in Music interpretation
Technical in Music Production and Mixing
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Gained foundational skills in music production and mixing, with experience in music-related technical tasks.
