Experienced Quality Assurance Leader with a strong track record of managing large teams and driving process improvements across multiple industries, including streaming, travel, and client services.
Led quality assurance teams, developed quality standards, and managed continuous improvement initiatives.
Designed and executed action plans to optimize operational processes across multiple industries.
Managed and directed teams, including training and performance evaluation to ensure standards are met.
Handled client interactions, social media management, and account administration within diverse business sectors.
Teleperformance
Responsible for quality performance, management and direction of more than 20 people in charge., Action plan and improvement proposals and development.
Teleperformance
Responsible for quality assurance and continuous improvement in the processes carried out within the operation for a streaming platform.
Teleperformance
Responsible for continuous improvement in the processes carried out within the operation for a travel agency., Social networks management and experience in more than 20 lines of business.
Teleperformance
Responsible for the administrative management of providers and hotels in Latin America and Europe.
Bachelor's Degree
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Provided bilingual support in quality assurance and administrative roles within international contexts.
