Experienced data analyst specializing in data visualization, reporting automation, and insights delivery.
Utilized statistical methods and tools like SQL and Excel to analyze large datasets and generate insights.
Built interactive dashboards and reports using Tableau and Power BI to communicate findings effectively.
Written complex queries for data extraction, transformation, and loading (ETL) processes.
Implemented scripts and scheduled tasks to automate regular data reporting activities.
SITEL
Managed high-volume inbound and outbound customer calls with a focus on resolution and satisfaction., Resolved customer issues and complaints with empathy and in accordance with company policies., Monitored customer satisfaction levels and developed strategies to improve service delivery.
ALORICA COLOMBIA II S.A.S
TASK US
TELEPERFORMANCE
Utilized reservation software to book, modify, and cancel customer reservations efficiently, Resolved customer issues and complaints with patience, empathy, and a problem-solving approach
COLEGIO NUESTRA SEÑORA DE LA ESPERANZA
Develop and implement engaging lesson plans aligned with curriculum standards, Assess and record student progress, providing feedback and grades, Collaborate with colleagues, parents, and administrators to support student success, Incorporate technology to enhance teaching and learning experiences
High School Diploma
English B1.2 Certification
Diploma in Specialized Text Translation
Bachelor's Degree in Foreign Languages (English - French)
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SKOOL CENTRO EDUCATIVO
Utilize learning management systems to track assignments, grades, and communicate with students, Facilitate classroom discussions to improve students' conversational skills and confidence in speaking
FedEx
Engaged in continuous training on FedEx protocols, technology updates, and service improvements., Utilized FedEx tracking systems to update package status and provide delivery confirmations., Maintained high levels of customer service, resolving issues and answering inquiries promptly.
