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Customer Service & Financial Advisor with diverse support experience
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Competencies
Experienced in addressing customer inquiries, resolving issues, and ensuring positive experiences in various industries.
Proficient in handling banking transactions, advising on products, and supporting financial services.
Skilled in phone, email, and chat support, with a focus on empathetic and clear communication.
Supported technical and service-related inquiries in telecommunications and gaming platforms.
Engaged in sales activities for banking and telecommunications products, understanding customer needs.
Education
Languages
Summary
Experienced in customer service, banking transactions, and technical support across multiple industries.
Key Achievements
- Provided customer support across telecommunications, banking, and gaming industries.
- Handled diverse roles including billing, claims processing, customer inquiries, and sales.
- Facilitated transactions and customer engagement in banking, manufacturing, and telecommunications sectors.
Experience
Intermediate level advisor
Phone call support of UNE telecommunications company services, such as complaints and claims, billing, sales, maintenance services, etc.
production and customer service operator
Be part of the process of finishing lithographic products, operate the different machines for this, also receive calls, attend customers, place orders
Bank supernumerary trainee
Learning of the different roles in an office of a banking entity, such as cashier, assistant, main teller: handling of transactions, billings, taxes, withdrawals, checks, handling large sums of cash., Role of post-sale services advisor, resolve concerns and difficulties with the bank's...
Service representative, commercial and financial advisor
Commercial and financial advisor for a Bancolombia preferential line for high value customer segment., Phone/email support, billing, conflict resolution, sales and customer service.
Customer service representative
Service representative and assistance, Ticket and chat customer service support to Supercell games players, offering assistance to various types of players across different titles., Responsibilities included addressing inquiries related to game accounts, resolving billing issues, and offering...