This is my profileContact via CazVidSantiago
Customer Service Specialist with 5+ years in logistics and support
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Competencies
Provided comprehensive customer care through multiple channels including phone, email, and live chat.
Handled internal and external communication effectively, updating data and coordinating logistics.
Scheduled and managed appointments ensuring timely coordination and team efficiency.
Proactively identified and resolved customer issues, improving resolution times and satisfaction.
Entered and updated data accurately across multiple communication platforms for operational efficiency.
Languages
Summary
Dedicated customer support specialist experienced in appointment scheduling, ticket management, and client communication. Skilled in using Zendesk and handling high-volume inquiries efficiently.
Key Achievements
- Coordinated appointments efficiently, ensuring optimal scheduling and team productivity at Transportation One
- Achieved over 90% customer satisfaction rate through high-quality service and effective communication
- Managed and resolved support tickets with a 95% first-contact resolution rate using Zendesk
Experience
Appointment Specialist
Agenda Management: I effectively coordinated and scheduled appointments, ensuring time optimization and team productivity., Customer Service: I provided high quality customer service, handling requests and inquiries through phone calls and emails, achieving a customer satisfaction rate of over...