Santiago - Customer Service Specialist with 5+ years in logistics and support

Medellín, Antioquia, Colombiaen

Coordinated appointments efficiently, ensuring optimal scheduling and team productivity at Transportation One

Achieved over 90% customer satisfaction rate through high-quality service and effective communication

Published on CazVid

Summary

Dedicated customer support specialist experienced in appointment scheduling, ticket management, and client communication. Skilled in using Zendesk and handling high-volume inquiries efficiently.

Key Achievements

Managed and resolved support tickets with a 95% first-contact resolution rate using Zendesk

Skills

Customer SupportExpert

Provided comprehensive customer care through multiple channels including phone, email, and live chat.

Communication ManagementAdvanced

Handled internal and external communication effectively, updating data and coordinating logistics.

Appointment CoordinationAdvanced

Scheduled and managed appointments ensuring timely coordination and team efficiency.

Problem ResolutionAdvanced

Proactively identified and resolved customer issues, improving resolution times and satisfaction.

Data Entry & Management

Experience

Appointment Specialist

Transportation One

2021 - 2023 December

Agenda Management: I effectively coordinated and scheduled appointments, ensuring time optimization and team productivity., Customer Service: I provided high quality customer service, handling requests and inquiries through phone calls and emails, achieving a customer satisfaction rate of over...