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Customer Service & Marketing Specialist with diverse communication skills
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Competencies
Applied effective communication and problem-solving skills to ensure customer satisfaction.
Developed content, managed social media accounts, and analyzed trends to enhance marketing efforts.
Met sales targets by conducting needs assessments and providing detailed product information.
Successfully managed remote customer service responsibilities demonstrating strong self-discipline.
Education
Languages
Summary
Experienced in customer support, marketing strategies, and sales, with proven ability to adapt across roles and industries.
Key Achievements
- Handled inquiries and resolved issues effectively in customer service role at TELUS INTERNATIONAL
- Developed and executed marketing strategies to boost brand visibility at BLUMARINO LEATHER STUDIO
- Consistently exceeded sales targets and tailored sales approaches at SOLAREY PARTNERS
Experience
Customer Service Agent (English and French)
Handled inquiries, resolved issues, and provided information to customers via phone., Maintained high customer satisfaction through effective communication and problem-solving skills., Worked remotely, demonstrating strong self-discipline and time management abilities.
Marketing and Media Management
Developed and implemented marketing strategies to increase brand awareness and sales., Managed all social media accounts (e.g., Facebook, Instagram), Created and curated engaging content, including photos, videos, and written posts, to promote products and brand values., Analyzed market trends and customer feedback to adjust marketing tactics and improve campaign effectiveness., Organized and executed promotional events, product launches, and sales campaigns.
Agent Call Center (Sales)
Consistently met or exceeded sales targets and quotas., Provided detailed product and service information to potential customers., Conducted needs assessments to tailor sales pitches to individual customers.