Carlos Santiago Rubio Roa

Standardized company processes by creating SOPs, impacting daily operations and human resources training., Developed interactive training modules on an E-Learning Platform, enhancing employee development., Successfully migrated to a new CRM, affecting company efficiency., Managed appointments with customers and suppliers, ensuring seamless operations., Managed customers and leads contacts through outbound calling and emailing.

Led the training of two colleagues, embodying the role of an educator-extensionist., Held responsibility for the comprehensive farm management for six months, involving schedule organization, supplier management, and identification and improvement of areas of opportunity., Established efficient communication bonds among interns, the farm owner, and myself., Learned about American and international extension related topics through the guidance of the farm owner, who has 40 years of experience in extension and university education.

Managed front desk operations, greeting 50+ clients daily and handling all responsibilities., Supported Team Leaders by overseeing the team, ensuring smooth operations on a daily basis., Enhanced call quality by evaluating and rating 20+ calls daily according to client standards.

Supported customers by booking 30+ daily new reservations and fixing inconveniences with their existing reservations., Educated customers about the airline and travel policies., Assisted my Team Leader in the management of the team metrics, and improved it by 10%.