Santiago - Data Analyst with 4 years of experience in financial services

Applied advanced data analysis techniques to interpret complex datasets and support business strategies.

Created visual reports and dashboards to communicate insights clearly to stakeholders.

Utilized SQL to extract, manipulate, and analyze data from relational databases.

Developed complex spreadsheets and models to support financial analysis.

Conduct inbound sales by assisting potential tenants in finding suitable rental properties, addressing their needs, and closing lease agreements., Manage client inquiries, schedule property viewings, and guide customers through the leasing process, ensuring a seamless experience., Maintain accurate records of tenant interactions, contracts, and payments to optimize operational efficiency., Utilize CRM systems to track leads and follow up with potential clients, increasing conversion rates.

Provided top-tier inbound customer support, resolving inquiries efficiently and enhancing customer satisfaction., Assisted clients with troubleshooting, product recommendations, and service issues, leading to increased retention., Managed high-volume calls while maintaining a high level of empathy and problem-solving expertise., Utilized critical thinking skills to handle escalations and ensure customer concerns were effectively addressed.

Managed logistics and operations processes to ensure smooth business functions., Collaborated with internal teams to improve workflow efficiency and customer interactions., Provided administrative support, ensuring timely and accurate reporting of operational data.