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Santiago
Customer Service and Technical Support Specialist with 40 years experience
Video resume
Cx service and tech support
I've worked for the tier 1 of an extended warranty company, also for the technical support department of ring devices and then for ring alarm(as a different department), i also worked for a nutrition meal company called optavia, and my last job was in the fraud department of capital one bank. I commit to help people as much as i can and i like to develop myself in understanding information and apply the best communication for each interaction.
Contact
Popayán, Cauca, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Provided support and assistance to diverse customer bases in various industries.
Technical SupportAdvanced
Resolved technical issues related to security devices and warranty services.
Fraud PreventionIntermediate
Performed fraud detection and prevention tasks within banking operations.
Communication SkillsExpert
Applied tailored communication strategies to enhance customer interactions.
Information AnalysisIntermediate
Developed skills in understanding and analyzing large amounts of information for decision making.
Summary
Santiago offers 40 years of expertise in BPO, customer service, technical support, and fraud detection, with a commitment to helping others and continuous self-improvement.
Key Achievements
- Worked across multiple departments including warranty, technical support, and fraud prevention
- Gained extensive experience in customer service, technical issues, and fraud detection
- Contributed to team operations in diverse industries including banking, tech, and nutrition
Skills
Customer ServiceTechnical SupportFraud PreventionCommunication SkillsInformation Analysis
Published on CazVid - Jul 3, 2025