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Partnerships Analyst at Compass Advisor | BDM Cisco
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Competencies
Proficient in managing client onboarding, retention, and expansion to maximize customer satisfaction.
Experienced in building and maintaining strategic relationships with partners to drive mutual growth.
Skilled in designing and delivering technical and customer service training programs.
Proficient in Salesforce, HubSpot, and Zendesk for customer engagement and process documentation.
Education
Languages
Summary
Experienced in managing client relationships, delivering impactful training, and optimizing sales pipelines. Skilled in CRM tools and customer success strategies to foster long-term growth.
Key Achievements
- Optimized sales pipelines and performance reporting, enhancing operational efficiency.
- Managed client relationships to ensure satisfaction and loyalty with Reseller Partners.
- Reduced onboarding time by 30% through effective training and customer success methodologies.
Experience
Partnerships Analyst
Manage financial and operational relationships with Reseller Partners, ensuring client satisfaction and loyalty., Monitor sales pipelines, invoicing, and performance reporting to optimize end-to-end customer processes., Coordinate client migration, retention, and satisfaction processes through comprehensive reporting., Implement documentation and partnership management improvements to enhance client support and operations., Workshop delivery to sales teams, increasing revenue, retention, and product knowledge., Insights and Analytics report delivery to sales teams for up to 150 accounts a month., Cisco's BCS 3.0 and TS Portfolio expertise.
Bilingual Trainer | Customer Enablement Specialist
Prepared users to master CRM systems, technical support basics, and customer service techniques, reducing onboarding time by 30%., Introduced customer success methodologies to improve tool adoption and user satisfaction., Conducted English proficiency assessments and cultural training for customer service agents and staff.