Sarah - Customer Service Interpreter with bilingual proficiency and cultural sensitivity

Bogotá, Bogota D.C., Colombiaen

Interpreted real-time calls between English and Spanish speakers across multiple sectors including insurance, healthcare, and emergency services.

Managed high call volumes while ensuring accuracy, neutrality, and confidentiality during interactions.

Contact via CazVid

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Summary

Experienced interpreter skilled in real-time communication between English and Spanish speakers, with a focus on confidentiality, cultural sensitivity, and high-volume call management.

Key Achievements

Collaborated with team leaders and trainers to enhance consistency and performance.

Skills

Bilingual Communication (English-Spanish)Expert

Utilized fluency in English and Spanish to interpret sensitive and complex conversations accurately.

Active Listening & EmpathyAdvanced

Applied active listening techniques and demonstrated empathy to facilitate effective communication.

Confidentiality & Ethical StandardsAdvanced

Maintained strict confidentiality and adhered to ethical guidelines consistent with organizational protocols.

Time Management & AdaptabilityIntermediate

Handled multiple calls efficiently, adapting to different scenarios and ensuring timely, accurate interpretation.

Experience

Interprete de servicio al cliente (CSI, customer service interpreter)

Interpretia-LanguageLine Solutions

Nov 2024 - Jul 2025

Interpretar Ilamadas entre hablantes de inglés y espafiol en areas como seguros, banca, salud, servicios de emergencia (911), educacién y otros., Facilitar una comunicacién precisa y confidencial entre los clientes y sus usuarios., Mantener profesionalismo y sensibilidad cultural en todas las...