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Data Analyst with 5 years of experience in retail industry
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Competencies
Applied statistical techniques and data interpretation to generate insights from large datasets.
Utilized SQL for data extraction, querying, and database management to support analysis tasks.
Built complex spreadsheets, pivot tables, and macros to streamline data analysis procedures.
Created interactive dashboards using Power BI to visualize key performance metrics.
Education
Summary
Analytical professional experienced in data collection, interpretation, and visualization to support business growth. Skilled in SQL, Excel, and dashboard development.
Key Achievements
- Progressed from Junior Data Analyst to Senior Data Analyst within 3 years.
- Managed and analyzed large datasets to support business decision-making.
- Developed dashboards that improved reporting efficiency for the sales team.
Experience
INVESTIGATIONS SPECIALIST (DIGITAL FRAUD INVESTIGATOR)
Analyze available data and tools through critical thinking to determine potential security breaches or fraud, Identify patterns, modus operandi (MO) and trends to assess whether transactions were legitimate or carried out by malicious actors using tools such as ACD, Paragon, SAP, Excel and Machine Learning to investigate cases and make decisions, Prepare detailed reports on investigations, results and recommended preventive measures, Collaborate with internal teams to implement improvements in processes related to fraud detection
CUSTOMER SERVICE | DISPUTE RESOLUTION
Supervise claims intake and escalations, ensuring compliance with internal policies, MasterCard, and US Federal regulations for chargebacks and fraud scenarios, Coordinate with internal and external teams to achieve the best possible resolution for customers while safeguarding the company’s interests, Handle complex escalations using tools like Salesforce and Excel to analyze data and deliver effective solutions, Ensure adherence to banking policies and regulatory standards throughout the claims and fraud investigation processes, Prepare detailed reports and insights to recommend improvements in chargeback and fraud-related procedures
SALES CUSTOMER SERVICE
Resolve conflicts, billing inquiries, and technical issues while providing excellent customer service in both English and Spanish, Manage the entire sales and order cycle, ensuring accuracy and efficiency from start to finish, Collaborate with the team to achieve collective sales goals while maintaining individual performance metrics, Provide tailored support to customers, balancing problem resolution with upselling opportunities, Maintain a goal-oriented mindset, focusing on achieving sales goals and delivering exceptional customer experiences