This is my profileContact via CazVidSaul
Customer Service Representative at DirectTV and Sirius XM with over 4 years in the telecom and sales industries
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceExpert
Exceptional ability to address customer needs, resolve issues, and ensure positive experiences.
Sales & UpsellingAdvanced
Proven track record in driving sales and increasing revenue through persuasive communication.
Communication SkillsExpert
Strong verbal and written communication skills tailored to diverse customer profiles.
Problem SolvingAdvanced
Efficient at diagnosing issues and providing effective solutions under pressure.
Education
Colegio Fuente de San Jose
Completed 2005
Colegio cristiano El Olivo
Completed 2008
Bachelor in Business Administration
IBS
Completed 2024
Bachiller Industrial y Perito en Mecanica Automotriz
Colegio
Completed 2011
Summary
Dedicated CSR with over 4 years in telecom, travel, and sales sectors. Skilled in customer relations, sales growth, and process improvement. Pursuing a Business Administration degree to further enhance business acumen.
Key Achievements
- Consistently maintained high customer satisfaction ratings across multiple roles.
- Enhanced customer retention through effective problem-solving and personalized service.
- Contributed to increased sales revenue in the cruise and travel booking sectors.
- Streamlined billing processes, improving efficiency and accuracy.
- Developed strong communication skills in diverse customer service environments.
Experience
CSR
DirectTV, AT&T Movers
2019 - Present
CSR
Corelogic
2020 - 2021
CSR and sales for UK Cruise bookings, flights tickets, transfers and hotels
Royal Caribbean
2021 - 2022
Sales Agent
Sirius XM
2022 - Present
Billing
Natera
Skills
Customer ServiceSales & UpsellingCommunication SkillsProblem Solving
Published on CazVid - Aug 4, 2026