This is my profileContact via CazVidSaul
Customer Support & Technical Specialist with 5+ years in tech and healthcare
Contact
Competencies
Handled customer inquiries and technical issues for Google Nest and Wi-Fi products via phone and email.
Assisted with hardware and software troubleshooting, providing technical guidance in both English and Spanish.
Trained new agents, provided floor support, and participated in quality assurance to improve team performance.
Verified accuracy of legal and medical documents, and served as an interpreter in medical and legal settings.
Skilled in CRM tools like Salesforce, Gorgias, and Triumph Pay, as well as MS Office, Google Suite, and basic HTML.
Education
Languages
Summary
Experienced support professional with expertise in technical troubleshooting, team training, and document verification across tech and healthcare industries.
Key Achievements
- Provided bilingual support for Google Nest and Wi-Fi, enhancing customer experience across multiple support channels.
- Led training and onboarding of new support agents, improving team knowledge and service quality.
- Processed and verified legal and medical documents, ensuring accuracy and compliance for financial transactions.
Experience
Technical Specialist
As a Customer and Technical Support Specialist for Google Nest and Google Wi-Fi, I was responsible for assisting customers with both emerging and non-emerging issues related to the hardware and software of Google Nest., I provided support through various channels, including phone and email, in both...
Medical and Legal interpreter
Interpreter for CyraCom business line providing assistance during medical and legal interventions between company representatives and customers, getting knowledge in the processes in order to provide an accurate message.
Document processor and load checker
I worked as a document processor for Triumph Pay, where I was responsible for processing documents for factoring companies in the U.S., My duties included verifying that all documentation was accurate and up to date., Additionally, I confirmed that the loads had been delivered safely and without...
Appointment setter
As a medical appointment setter for a clinic, my duties include resolving errors to maintain an organized schedule between appointments, training new hires while providing support throughout the day, conducting coaching sessions, and managing team organization for daily tasks.
Work Compensation
In this role, I am responsible for reviewing new patient cases to determine whether their expenses will be covered by insurance or through liens in cases of lawsuits against their employers., I work with patients who are involved in ongoing lawsuits, so I have proficiency in medical and legal...