Sayuri - Customer Service & Operations Leader with 10+ years in Retail & Telecom

Guadalajara, Jalisco, Mexicoen

Led a team at Tata TCS, growing headcount from 6 to 13, and stabilized the Edison region with KPI & SLA compliance.

Managed end-to-end service delivery for C&S Wholesale Grocers, including logistics, order processing, and inventory management.

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Summary

Dedicated professional with over a decade of leadership in customer service, logistics, and operational management across retail, telecom, and market research sectors. Proven ability to lead teams, optimize processes, and ensure service excellence.

Key Achievements

Successfully transitioned between roles at Nielsen, managing interview operations, ensuring sample accuracy, and supporting multiple regions.

Skills

Operational LeadershipExpert

Directed unified teams and projects in customer service, logistics, and operational standardization across various industries.

Customer Service ManagementAdvanced

Ensured high-quality customer interactions, SLA adherence, and customer satisfaction in multiple roles and organizations.

Team Development & CoachingAdvanced

Performed performance monitoring, coaching, and employee development to optimize team productivity.

Process Improvement & StandardizationAdvanced

Supported SOP development, documentation, and workflow optimization to scale operations efficiently.

Experience

Regional Manager – Edison Customer Service Area (C&amp;S Wholesale Grocers)

Tata Consultancy Services (TCS)

July 2024 - Present

Built and led a single operational team, growing headcount from 6 to 13 customer service agents within one year., Managed end-to-end service delivery for C&amp;S Wholesale Grocers, including customer care, logistics coordination, order processing, inventory management, and credit operations.,...