Scarlet - Customer Service Specialist with diverse experience in client support and back office operations

Santo Domingo, Nacional, Dominican Republicen

Managed customer calls, processed refunds, and assisted with order placements, improving customer satisfaction

Reviewed and completed various document processes ensuring application security and accuracy

Published on CazVid

Summary

Dedicated back office and customer support specialist with comprehensive experience in document processing, client interaction, and issue resolution across multiple sectors.

Key Achievements

Interpreted calls related to medical, banking, and educational sectors, demonstrating communication versatility

Skills

Customer ServiceExpert

Handling customer interactions and resolving issues effectively across multiple industries.

CommunicationExpert

Utilizing interpersonal skills and effective communication to ensure clear and efficient interactions.

Time ManagementAdvanced

Managing multiple tasks and responsibilities within given timeframes to maintain workflow.

AdaptabilityAdvanced

Adjusting to new environments and roles seamlessly within diverse operational settings.

Languages

Spanish(Fluent)

Experience

Back office agent

Synergies Corp.

2021 - 2023

Responsible for reviewing and completing various document processes., Ensure application security by reviewing user profiles, messages, voice notes and photos., Responsible for interpreting various types of calls, such as medical, banking, educational, and others., Received customer calls from a...