Dynamic professional with over a decade of expertise managing large teams, optimizing processes, and building client relationships across customer service and manufacturing sectors. Skilled in leadership development, resource management, and operational efficiency.
Managed bilingual customer accounts across multiple channels, enhancing service quality and client satisfaction.
Led and developed large teams in operational and sales environments, implementing training programs to improve performance.
Supervised resource allocation, process optimization, and performance metrics to ensure operational excellence.
Coordinated production activities, optimized processes, and managed human and technical resources in a manufacturing setting.
Concentrix
Multisite operational management of a bilingual, multichannel account with a headcount of over 1,000 agents., Financial and budget management, resource optimization., Communication management and relationship building with direct clients., Implementation of leadership training programs focused on...
Accedo Colombia
Led 90–100 sales agents in an international campaign., Reduced staff attrition and increased productivity., Developed leaders through the Leadership Academy methodology., Implemented motivation strategies that improved workplace environment and performance.
Decorarco S.A.
Coordinated industrial production with 30–35 operators., Optimized manufacturing processes, reducing waste., Managed technical and human resources, ensuring quality and production goals.
Bachelor’s
Diploma
Industrial Technology
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Handled financial planning and resource allocation for large-scale operations, ensuring cost efficiency.
