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Customer Service Supervisor with 10+ years of diverse experience in airline, finance, hospitality, and call centers
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Competencies
Extensive experience providing high-quality support and solutions to customers in travel, finance, and hospitality industries.
Coordinated personnel schedules, coverage, and inter-area collaboration to optimize operational results.
Managed customer bookings and inquiries across airlines and hotels, ensuring accurate and efficient service.
Demonstrates strong communication, adaptability, multitasking, and problem-solving abilities in high-pressure environments.
Utilized Office tools for daily reporting, communication, and administrative tasks across roles.
Education
Languages
Summary
Experienced professional specializing in customer service, staff coordination, and operational support across airline, finance, hospitality, and call center sectors. Skilled in managing teams, handling diverse customer needs, and enhancing service quality.
Key Achievements
- Supervised airline boarding and staff coordination to ensure seamless daily operations at Aeromexico.
- Handled customer inquiries and cross-sold products effectively across multiple roles at American Express and Sykes.
- Managed reservations and provided excellent service, boosting customer satisfaction and operational efficiency.
Experience
Boarding and Staff Supervisor
Coordinate the personal available to work and board the flights within a range of each hour., Act as the intermediary between different areas to create and have a great operational result during the day., Assign every personal to the main areas to cover absences, vacations, and support of personal...
Customer Service Rep
Provide customer service to all customers throughout the US territory., Learn and know all the procedures within the company and all card types and products.
Customer Service Agent
Handle calls for customers looking to make reservations for their vacations., Provide great customer service and cross sales for better upgrades.
Reservations Agent
Handle calls for customers making reservations., Provide customer service and cross sales for better upgrades.