Sebastián - Interpreter Quality Assurance Specialist

That's a big question because again, I have over three years of experience in the interpretation world and translation and interpretation, they are not the same, but they do share some core principles that they are similar. I would say that the best way that I have right now to guarantee or to ensure the accuracy and cultural appropriateness would be by exposure. Exposure because I do have a lot of experience and expertise, and doing that in real time, it even strengthens that ability to ensure that the message that we are conveying is accurate and cultural appropriate or okay. I currently do a lot of teamwork with my QA peers. They are from different countries, Mexico, the states, Russia, and other members from Colombia. So we do work together all the time because when you're not that used to a culture, you may be biased and judgmental, and that's not the ideal. For me as a QA, it's important that interpreters remain as neutral as possible and as professional as possible. So cultural awareness, it is a way to show appreciation and respect to the parties involved as well. So we do a lot of teamwork and we try to share our thoughts.

Once again, I do not have that much of experience in the translation world. I do have a lot of experience as an interpreter. I have three years of hands-on experience as an interpreter and site translator, and I have close to one year of experience as a QA. For site translation, it happened about a year and a half ago, so clients would just show the documents to the video, to the camera. It was video remote site translation, and we would translate that in real time. And then for the company that I'm working for right now, that's for your language services, I'm a QA mainly, but I never, whenever I have some time off, I work as a freelancer for the company as well, and I work as an interpreter, but also there is something called instant human review. So that's a new feature where clients would submit documents. They're not very long documents, but we would use a tool that they created not so long ago. It's internally, it's internally used only, but it'll be maybe five maximum, five-page documents. We would deliver them in within two hours. We would do everything about localization, cultural, that we would narrow that cultural gap as well. And it uses AI, and we would just supervise that AI is translating accurately.

I do not have that much of experience in, I think, translator. I do have some experience as a side translator, but it was over the phone or video remote side translation. Clients would just show us the document and we would render the message in real time. That was a year ago. And then currently, my main position nowadays is a QA, interpreter QA for Propeel Language Services. But whenever I have some time off, I also do some interpretation and something called instant human review. So instant human review is a feature that they have. Oh, I can't remember.

For my current position as a QA, most of the work to get done is done as a team. We have a very collaborative team. We have to, it's not if we want to, but because we have to share the tasks that we are performing or the work we are getting done and try to get the approval from everybody. We have different, many, many different tasks and about how have they been performed, not individually, but in a group. We handle over 36,000 interpreters for more than 148 languages. So it's important to work with people from different cultural backgrounds as well, just to make sure that we are not biased or anything. We try to brainstorm every time. We gather, we meet bi-weekly, sometimes weekly as well. We do some alignment sessions just to make sure that we are on the same page. But yeah, pretty much it's just hand-to-hand work. We also work with many different departments just to make sure that we are trading interpreters cohesively. And that's pretty much it.

For my current position as a QA, we do a lot of teamwork, and we support each other all the time. Most of the tasks actually have to be performed as a team. We have to give the okay for um to go ahead and submit them to make sure that we are on the same page. I'm pretty, I'm very used to working with different people and different teams at the same time. um Additionally, they are from different cultural backgrounds as well because the team is formed with people from Colombia, from Russia, from Mexico, from the States as well. Um we gather bi-weekly, sometimes weekly and make sure that we are aligned. Um we We try to do some games to test us, and we also have some tasks that we have to perform all together as a team. So it's just brainstorming, um just to make sure that we have the best outcome because there's no such thing as the ideal QA, but it's something that we build up together.

Software tool. When it comes to the automatic translation, I've used DeepL and Google Translate. Google Translate for specific terminology because it's great at identifying the word or any word that I'm not used to with some a few words. It's great when it comes to that. And DeepL because it delivers a more accurate message compared to the original one. And a professional tool, the only one that I've used is for site translation. It was this video one-on-one over the phone. And for the instant human review, we used a internal tool that belongs to Proper Language Services. It's very great, I have to admit that. It helps with the workflow because it provides some AI-assisted translation in real time, and we pretty much just have to confirm if that's correct or not. It's optional if we want to do that AI-assisted or if we want to be the ones handling that document. It also reminds us that the main or principal ideas that they are trying to convey, and they also provide some important additional information that may impact the outcome of the document translation.

Now, because I'm not a translator currently, I don't have some recent or updated examples of it, but when I was an interpreter, I also was a translator at the same time. So I would provide translation, site translation in real time. That was for medical fields mainly. And currently, for the company that I'm working for, my main role is the QA, but I also do interpretation, and I also do something called human instant review as a part-time or whenever I have some time off. The human instant review would be weekend documents from different clients, providers, medical, legal field, and they're not very, very long, but we do have to read through them and deliver them within two hours. We do localization. We do cultural. We narrow that cultural gap and try to make that document as understandable as possible.

Hello, my name is Sebastian, and I'm an Interpreter QA specialist based in Colombia. I have over three years of hands-on experience as an interpreter and site translator, and close to one year of experience as an Interpreter QA. I understand that translation and interpretation, they are not the same, but the core principles remain similar. So I'm ready to bring all of my expertise and experience to this team and the table.

Hello, my name is Astian and I'm an interpreter QA specialist based in Colombia. I have over three years of hands-on experience as an interpreter and site translator and close to one year of experience as an interpreter QA. Now, I understand that interpretation and translation, they are different worlds, but the core principles still remain the same. So I'm ready to bring my expertise, my experience to this table.

Hello, my name is Sebastian, and I'm an interpreter QA specialist based in Colombia. I have over three years of hands-on experience as an interpreter and site translator, and close to one year of experience as a QA interpreter QA. I know that interpretation and translation, they are different worlds, but the core principles do remain the same, and I'm ready to bring all of my expertise and experience to this team and the table.

Hello, my name is Astian, and I'm an interpreter QA specialist based in Colombia. I have over three years of hands-on experience as an interpreter and site translator, and close to one year of experience as a QA interpreter QA. I know that interpretation and translation, they are not the same, different worlds, but our principles do remain the same. I'm ready to bring all the expertise that I have and the experience to the table and this amazing team.