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Sebastian
Medical assistance agent/supervisor
Video resume
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Competencies
Demonstrated experience with Quick learning.
Demonstrated experience with Adaptability.
Demonstrated experience with Problem solving.
Demonstrated experience with Under pressure work.
Demonstrated experience with Multitasking.
Education
Languages
Summary
Professional profile
Experience
Medical assistance agent/supervisor
Provided comprehensive medical assistance services for individuals with disabilities, including medical interpretation, prescription coordination, and live support during medical situations.. Supervised a team to ensure high-quality service delivery, overseeing case management and problem resolution.. Assisted with drug purchasing processes, liaising with healthcare providers and pharmacies to guarantee timely and accurate fulfillment.. Played a key role in improving operational efficiency, ensuring compliance with healthcare protocols, and enhancing patient support through real-time communication and strategic oversight.
Campaign manager/builder and sales director
Created and led marketing campaigns, as well as their subsequent sales and customer service departments, managing them to maintain high operational and success standards for multiple US-based businesses across areas like finance, legal, and healthcare.. Developed multiple marketing campaigns and executed them through a multi-platform strategy, connecting and executing at the post-lead-acquiring process, sales, and post-sales stages.
CRM specialist
Served as CRM Specialist for the US Company, Forward Push Law firm Marketing and Knitwell through GoStaffy.. Optimized CRM system by automating workflows, maintaining data integrity, and enhancing client engagement.. Aligned strategic marketing initiatives with effective personnel management, driving significant improvements in campaign performance, design and overall operational success.. Took charge over the closing and final negotiation face with new clients, ensuring the entry, maintenance and success of the negotiations.
Customer service and Sales agent
Managed and resolved customer inquiries and complaints ensuring high satisfaction and retention levels in the luxury fashion industry.. Helped manage the customer accounts and solve issues with systems that affected customer experience.. Managed claims in regard of every step of the sales and delivery process of the products in the app.
Founder
Founded and managed own record label since 2019, creating a self-sustaining business.. Handled recruitment, full administrative roles, marketing roles, and various positions until hiring the right personnel.
Skills
Video Transcript
Virtual assistant application
Hello, my name is Sebastian. Well, I've worked as an interpreter for medical, tourist and also legal assistance. I've been a supervisor in this area also. I've worked in cold calz selling solar panels and solar energy. Also phones and plans in T-Mobile and Metro. I've been a building agent in Energar and also been an infrared investigator in Capital One as a BPO agent. That's my experience.