This is my profileContact via CazVidSebastian
Trilingual Customer Service Agent with 5 years in Customer Support
Contact
Competencies
Demonstrated ability to provide top-tier customer service in a bilingual and trilingual environment.
Skilled in resolving technical issues and performing diagnostics for various device-related inquiries.
Expert in delivering accurate translation and interpretation services in English, Spanish, and French.
Proficient in identifying and resolving fraudulent activities related to credit and debit transactions.
Strong verbal and written communication skills in multiple languages, facilitating effective interactions.
Education
Languages
Summary
Dedicated customer service agent with 5 years of experience in bilingual and trilingual support. Expertise in translation, technical support, and fraud resolution.
Key Achievements
- Delivered simultaneous translation services for banking inquiries, enhancing customer satisfaction.
- Provided exceptional service for Walmart employees, ensuring clarity in transactions and communications.
- Resolved technical issues for TELUS customers, improving product usability and customer retention.
- Assisted Visa cardholders with inquiries and fraud resolution, contributing to financial security.
Experience
Bilingual Agent – Customer Service (English)
Delivered simultaneous translation services to clients, primarily regarding bank accounts and credit cards.. Collaborated with multinational companies such as Capital One in translating invoices, charges, and tax-related documents.. Held fluent conversations with foreign clients to answer questions and provide timely support.
Bilingual Agent – Customer Service (English)
Interacted with Walmart employees, ensuring exceptional and personalized service in translation and interpretation.. Provided interpretation services for debit cardholders.. Assisted with understanding invoices, charges, and current debit account balances, specifically for the U.S.-based company MoneyNetwork.. Processed bill payments and validated credit scores.. Validated payroll information.. Maintained fluent conversations with clients residing in the U.S. in both French and English.
Trilingual Agent – Customer Service and Technical Support (English, Spanish and French)
Answered incoming calls from customers with inquiries about products, mobile phone services, and billing or charges.. Resolved technical issues and performed remote diagnostics to solve device-related problems.. Provided assistance in configuring additional services and updating rate plans.. Met quality and productivity goals set by the company, maintaining high levels of customer satisfaction.. Collaborated with the team to identify improvement opportunities in call center processes and procedures.. Handled customer interactions from North America and Canada, maintaining fluent conversations in both French and English.. Operated corporate programs such as Equifax and Smartdesktop.. Processed bill payments and validated credit scores.
Bilingual Agent – Customer Service (Spanish and French)
Customer service for Visa cardholders answering all type of inquiries in regard to credit and debit cards.. Fishing and fraud resolution.. Validation of reports with the financial institutions.