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SEBASTIAN
Customer Service and Sales Expert with US Market Experience
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Competencies
Provided support to customers across various industries, resolving issues and enhancing customer satisfaction.
Assisted customers with product purchases and plans, improving sales efficiency and client experience.
Conducted collection calls and managed customer payment commitments for Santander.
Utilized CRMs and campaigns to support sales and customer service objectives across major companies.
Education
Summary
Experienced in handling customer interactions, sales, and collections for top US companies, with multichannel communication skills.
Key Achievements
- Gained extensive experience serving diverse US customer base across multiple industries including telecommunications and finance
- Supported delivery of customer support and sales support for major companies such as Verizon and Santander
- Handled customer interactions involving troubleshooting, product sales, account management, and collections
Experience
Operational Team Sales Manager
Sales and Customer Service Representative
Provide support to people who wanted to schedule an appointment for a technician, Offer different types of plans for maintenance
Sales Representative
Assist customers with any equipment they want to purchase, Provide all needed support quickly and efficiently
Collections Department
Cold calls to customers unable to make payments, Assist customers in making a Promise To Pay