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On-site Trainer at Smart Fit | Bilingual Content Moderator & Healthcare Advisor
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Competencies
Exceptional verbal and written communication abilities, ensuring clarity and engagement across diverse audiences.
Proven leadership in managing large teams and coordinating tasks to meet organizational goals.
Proficient in Power BI, Jira, and Salesforce for data tracking, reporting, and process optimization.
Skilled in managing social media content, ensuring compliance, and optimizing advertising strategies.
Experienced in designing routines and monitoring exercises to promote safety and client well-being.
Education
Languages
Summary
Dynamic professional with experience in fitness training, social media moderation, and healthcare advisory. Skilled in communication, team management, and data tools, committed to delivering impactful results across diverse roles.
Key Achievements
- Designed personalized routines at Smart Fit, reducing injury incidents and improving client satisfaction.
- Achieved outstanding metrics in freight tracking and communication at Teleperformance, ensuring high accuracy and efficiency.
- Managed and optimized social media accounts at Meta Teleperformance, ensuring compliance and engagement.
- Led onboarding and QA processes as Healthcare Advisor, utilizing Power BI, Jira, and Salesforce to enhance operational performance.
Experience
On-site Trainer
Prescription of specialized routines to the needs of each user. Monitoring and control of the execution of the users' routines to avoid injuries. Recommendations on gym equipment for service improvement
Commercial Advisor
Bilingual Agent
Freight tracking and coordination of communications with drivers and dispatch teams. Outstanding metrics. Excellent verbal communication. Ensuring accuracy and quality with drivers interactions
Supervisor
Ability to communicate fluently and accurately. Manage appointments schedules efficiently. Advance software handling and back office tasks. Work effectively and meet performance metrics
Trilingual Agent
Content moderator. Managed and optimized social media accounts, ensuring compliance with platform policies and brand guidelines. Manage advanced advertising and feed content. Provided structure training and support to new workforce
Bilingual Tracking Expert - Healthcare Advisor
Onboarding Trainer and QA specialist. Freight tracking and coordination of communications with drivers and dispatch teams.. Outstanding metrics using advance tools like Power BI, Jira and salesforce. Excellent verbal communication. Ensuring accuracy and quality with drivers interactions
Trilingual Content Moderator - SME
Top performer content moderator. Managed and optimized social media accounts, ensuring compliance with platform policies and brand guidelines. Manage advanced advertising and feed content. Provided structure training and support to new workforce