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Record Retriever with 5+ years of experience in legal and healthcare sectors
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Competencies
Specialized in retrieving, organizing, and ensuring confidentiality of sensitive healthcare and legal records.
Provided empathetic support to guests, hosts, and legal clients, handling inquiries, disputes, and claims efficiently.
Managed logistics, document processing, and liaised between multiple parties in supply chain and event settings.
Led full-cycle recruitment, from sourcing candidates to onboarding, ensuring alignment with client needs.
Coordinated logistics and resources for sports events and human rights assessments with multiple stakeholders.
Education
Languages
Summary
Dedicated professional with extensive experience in legal record management, client support, logistics coordination, and recruitment. Proven ability to handle complex tasks, support stakeholders, and ensure compliance across sectors.
Key Achievements
- Managed over 3,000 million pesos of public money for national sports development at the Colombian Olympic Committee.
- Led the onboarding process and candidate preparation for staffing agency, improving process efficiency.
- Streamlined medical record retrieval process, ensuring compliance with HIPAA while coordinating with healthcare providers.
Experience
Record Retriever
Retrieve and organize medical records and billing statements from healthcare providers and facilities., Identify delays or issues in the retrieval process and escalate cases when needed., Conduct follow-up calls and send correspondence to providers to speed up requests., Work with internal teams...
Support Ambassador - Resolutions team
Ensure that guests and hosts receive empathetic and efficient support throughout their Airbnb experience., Addressing inquiries, concerns, and issues during reservations, Assessing adjustments, property damages claims and disputes.
Logistic Coordinator
Logistics coordinator in charge of tracking loads and their status., Liaison between customers and third parties for document management., Ensuring the requirements to approve and process payments.
Recruiter
Recruiter associated with the whole onboarding process, Screening and selecting process for specific Job opening, Calling, making offers and scheduling interviews for candidates with proper clients., Document and CV format, Preparing candidates for interviews, In charge of the process from sourcing...
Set-up Investment line
Official in charge of operating the "set-up" investment line, Managed over three thousand Colombian million pesos of public money, In charge of logistics, materials, human resources and set up at all sports scenarios for the development of the National Sports Games.
Link with Public entities
Official liaison managing requests and actions needed by the Colombian Olympic Committee, regarding any institution of the Colombian public power during the development of the Olympic Games.