Seasoned professional with extensive experience in customer support, account management, and data analytics. Proven ability to lead teams, optimize processes, and deliver data-driven solutions that improve operational efficiency and customer satisfaction.
Proven ability to lead customer support teams, improving satisfaction and retention metrics.
Skilled in Power BI, Data Studio, and Excel to analyze data and generate actionable insights.
Experienced in supervising teams, fostering collaboration, accountability, and professional growth.
Effective communicator with a strong ability to manage stakeholder relationships and feedback.
ICON Solutions
ICON Solutions
ICON Solutions
Telus International
Telus International
Telus International
B.A Psychology (Honors)
Honors High School B.A Program
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