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Sales and Customer Service Professional with 8+ years in B2B/B2C sectors
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Competencies
Applied sales strategies including cold calling, upselling, cross-selling, and objection handling to achieve sales targets.
Managed and leveraged CRM platforms like Salesforce and databases to maintain customer information and improve engagement.
Led and mentored sales teams, developing strategies and training programs to enhance performance and communication.
Provided efficient post-sales and technical support across multiple companies, ensuring customer satisfaction and retention.
Handled inbound/outbound calls, escalations, and negotiations with clients and suppliers to foster strong relationships.
Education
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Summary
Dedicated sales and customer service professional with over 8 years of experience in B2B and B2C environments. Skilled in CRM management, team leadership, and sales strategies to drive business growth and customer satisfaction.
Key Achievements
- Led a sales team at Adcomm MDU Services, creating strategies that enhanced customer engagement and sales performance.
- Performed quality assurance and chatbot optimization at Zero to One, supporting client accounts and improving AI interaction accuracy.
- Provided post-sales support, inventory advising, and order processing, ensuring customer satisfaction and loyalty across Canada with Gravel Agency.
Experience
Post Sales Agent
Trained and continuously refined a web-integrated AI chatbot supporting sales and customer service operations., Performed quality assurance on chatbot conversations across 30+ client accounts, ensuring accuracy, tone, compliance, and correct escalation behavior., Reviewed real customer interactions...
Post Sales Agent
Provide warranty and post-sales support for B2B and B2C customers across Canada., Advise customers on parts and accessories, generate sales quotes, and process new orders., Manage inbound/outbound calls, emails, and escalations with suppliers and manufacturers., Document sales requests and onboard...
Sales Team Leader and Backoffice Analyst
Led a sales team, creating strategies to approach potential B2B customers., Provided post-sales support, scheduling technicians, and resolving escalations., Delivered consistent sales results through upselling and customer relationship management., Trained and mentored new hires, boosting team...