This is my profileContact via CazVidSebastián
Customer service and sales associate
Contact
Competencies
Delivered multichannel support through calls, chats, and emails, ensuring high client satisfaction and loyalty.
Streamlined workflows and maintained data quality to improve client engagement and campaign effectiveness.
Provided tailored product recommendations and support across various industries, driving sales growth.
Supervised teams in customer service and medical assistance, ensuring quality standards and operational success.
Managed recruitment, marketing, and administrative tasks, supporting organizational stability and growth.
Education
Languages
Summary
Proven track record in delivering exceptional customer support, optimizing CRM systems, leading teams, and driving sales across diverse sectors including luxury retail, legal marketing, and healthcare. Skilled in multichannel communication, workflow automation, and strategic client relationship...
Key Achievements
- Consistently exceeded sales targets through personalized client interactions and trust-building at Tessi Colombia.
- Led CRM system optimization by automating workflows and improving data integrity, boosting campaign performance at GoStaffy/Ewizer.
- Supervised medical assistance team, enhancing service quality and operational efficiency at Global Solutions.
Experience
Customer service and sales associate
Delivered personalized sales support for clients on a global luxury and designer resale platform., Managed multichannel communication through calls, chats, and emails to assist customers, recommend products, and guide purchase decisions., Consistently met and exceeded sales targets by building...
CRM specialist
Served as CRM Specialist and area team leader for the US Company, Forward Push Law firm Marketing and Knitwell through GoStaffy., Optimized our CRM system by automating workflows, maintaining data integrity, and enhancing client engagement., Aligned strategic marketing initiatives with effective...
Appt setter, sales and customer representative / Sales department leader
Managed appointment setting, sales, and customer service for a diverse portfolio of U.S.-based clients in industries such as smart security, finance, and specialized cleaning., Delivered multichannel support through phone, email, and CRM systems, ensuring seamless client interactions and high...
Medical assistance agent/supervisor
Provided comprehensive medical assistance services for individuals with disabilities, including medical interpretation, prescription coordination, and live support during medical situations., Supervised a team to ensure high-quality service delivery, overseeing case management and problem...
Founder
Managed recruitment, full administrative roles, marketing roles and almost every position until I found the right person to hire.