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System Engineer with 3+ years in technical support & cloud management
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Competencies
Managed AWS Virtual Machines, contributing to system reliability and cloud operations.
Provided technical support in bilingual settings for cloud services, internet providers, and digital media companies.
Optimized scripts to improve system efficiency and automate routine tasks across various platforms.
Used Dynatrace and log analysis techniques to monitor system performance and troubleshoot issues.
Handled billing, account inquiries, and technical troubleshooting for ISP and newspaper clients.
Education
Languages
Summary
Experienced in bilingual technical support, system engineering, and cloud management, with a focus on system optimization and customer satisfaction.
Key Achievements
- Delivered bilingual L1 SRE support via Jira and Slack, managing AWS VMs, DNS servers, and SQL databases.
- Optimized Bash/PowerShell scripts for efficiency and implemented Dynatrace monitoring for system performance.
- Supported enterprise clients with Google Workspace, handling system integrations, DNS configurations, and server migrations.
Experience
System Engineer Junior
Delivered bilingual L1 SRE support via Jira and Slack, Managing AWS VMs, DNS servers, and SQL databases, Optimizing Bash/PowerShell scripts for efficiency, Implemented Dynatrace monitoring, Built APIs with Postman, Performed HTML log analysis to drive proactive issue resolution and system...
Customer service
Handled customer support operations for an internet service provider, Assisting clients with billing inquiries, account updates, service upgrades, and basic technical troubleshooting, Applied strong problem-solving abilities, Managed special cases, Carried out cross-selling opportunities to enhance...
Customer service
Supported customer service operations for a digital and print newspaper company, Assisting subscribers with billing inquiries, payments, subscription details, and technical issues related to the web application, Performed retention tasks as part of daily responsibilities by addressing customer...
Tech Support
Provided bilingual technical support for Google Workspace, Handling calls, chats, and emails across all products, Specialized in email server administration, DNS configurations, system integrations, and server migration with advanced log analysis for troubleshooting, Collaborated with enterprise...