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Customer Service Advocate with 2+ years in healthcare and sales
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Competencies
Provided high-quality support to members, resolving issues and maintaining accurate documentation.
Managed escalated issues professionally, ensuring positive outcomes and customer retention.
Handled inbound/outbound calls, overcame objections, and assisted with appointment scheduling.
Effectively communicated via calls, emails, and chats, building rapport and understanding customer needs.
Maintained accurate records while adhering to internal policies in a healthcare support environment.
Education
Languages
Summary
Experienced in delivering empathetic customer service, resolving complex issues, and supporting sales efforts across healthcare and sales domains. Skilled in communication, conflict resolution, and process compliance.
Key Achievements
- Resolved escalated issues with professionalism, enhancing customer satisfaction.
- Consistently met performance metrics for quality and customer satisfaction at Humana.
- Handled diverse communication channels including calls, emails, and chats for client support.
Experience
Customer Service Advocate
Delivered high-quality customer support to members regarding benefits, coverage, and account inquiries., Resolved escalated issues with professionalism and empathy., Maintained accurate documentation while complying with internal policies., Consistently met performance metrics for quality and...
Customer Support / Sales Representative
Handled inbound and outbound calls, emails, and chats., Overcame objections through active listening and solution-based selling., Assisted with lead qualification and appointment scheduling.