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Customer Support & Operations Specialist with 6+ years in Hospitality & Retail
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Competencies
Handled customer inquiries, support, and issue resolution across retail and hospitality industries.
Managed hotel reservations, developed expertise in hotel operations, policy adherence, and customer assistance.
Coordinated field service operations and virtual healthcare appointments ensuring timely and efficient service delivery.
Effectively communicated with clients, staff, and stakeholders across multiple roles including teaching and coordination.
Instructed and prepared students in English at various levels, and provided private tutoring services.
Education
Languages
Summary
Experienced in customer service, reservation management, logistics coordination, and teaching, with a proven ability to handle diverse roles across retail, hospitality, and healthcare sectors.
Key Achievements
- Provided specialized customer support for a US retail brand, handling sales, service, and issue resolution.
- Managed reservations for internationally renowned hotel chains, developing in-depth knowledge of hospitality operations.
- Coordinated logistics and real-time service assignments for high-end residential cleaning and virtual healthcare services.
Experience
Retail Sales Advisor
Provided specialized customer support for a US retail brand, combining service, sales, and issue resolution functions., Assisted customers with website navigation, order processing, payments management, and logistics tracking.
Hotel Reservations Specialist
Responsible for reservations management and personalized assistance for internationally renowned hotel chains., Developed in-depth knowledge of hotel operations, accommodation policies, room types, loyalty programs, and complimentary services.
Cleaning Operations Coordinator
Responsible for logistical coordination between cleaning staff and residential clients in high-end gated communities., Managed service assignments, real-time tracking of field staff, and direct communication with clients.
Mental Health Services Coordinator
Responsible for operational management between patients, psychiatrists, and pharmacies within a virtual care model., Coordinated medical schedules and managed real-time appointments for virtual consultations.
English Teacher
In charge of English classes, basic and intermediate level (A1, A2 and B1) with children between 8 and 14 years of age.
Private Tutor
Independently offered my services and expertise as an in-home English tutor.