Experienced in customer service, reservation management, logistics coordination, and teaching, with a proven ability to handle diverse roles across retail, hospitality, and healthcare sectors.
Handled customer inquiries, support, and issue resolution across retail and hospitality industries.
Managed hotel reservations, developed expertise in hotel operations, policy adherence, and customer assistance.
Coordinated field service operations and virtual healthcare appointments ensuring timely and efficient service delivery.
Effectively communicated with clients, staff, and stakeholders across multiple roles including teaching and coordination.
Nuvo cx
Provided specialized customer support for a US retail brand, combining service, sales, and issue resolution functions., Assisted customers with website navigation, order processing, payments management, and logistics tracking.
Sabre Hospitality
Responsible for reservations management and personalized assistance for internationally renowned hotel chains., Developed in-depth knowledge of hotel operations, accommodation policies, room types, loyalty programs, and complimentary services.
Solvo global
Responsible for logistical coordination between cleaning staff and residential clients in high-end gated communities., Managed service assignments, real-time tracking of field staff, and direct communication with clients.
Taskus
Responsible for operational management between patients, psychiatrists, and pharmacies within a virtual care model., Coordinated medical schedules and managed real-time appointments for virtual consultations.
Bachelor's degree
Bachelor's degree
Diploma
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Instructed and prepared students in English at various levels, and provided private tutoring services.
Punto vive digital león de greiff Library
In charge of English classes, basic and intermediate level (A1, A2 and B1) with children between 8 and 14 years of age.
Freelance
Independently offered my services and expertise as an in-home English tutor.
