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IT Support Specialist with 5+ years in Tech & Customer Service
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Competencies
Provided technical support, troubleshooting, and incident management in a corporate environment.
Utilized Excel and Power BI for data analysis and reporting tasks.
Handled customer queries and support, developed scripts, and met KPIs.
Enhanced incident resolution processes through scripting and probing techniques.
Gained familiarity with GDPR and Incoterms during roles involving task prioritization.
Education
Languages
Summary
Experienced IT support specialist with expertise in incident management, data analysis, and customer service, with proven ability to implement technical solutions and improve processes.
Key Achievements
- Developed customized scripts and probing techniques for customer solutions at Google.
- Consistently achieved KPIs related to response time, resolution rate, and quality assurance at Google.
- Gained experience in task prioritization, GDPR, and Incoterms at FOUNDEVER.
Experience
IT Assistance and Incident Management
Developed scripts and probing techniques tailored to customer needs, increasing upsell opportunities and solution accuracy., Consistently met KPIs related to response time, resolution rate, and quality assurance.
CSR and QA back up
Task priorization., GDPR, Incoterms.