Experienced IT support specialist with expertise in incident management, data analysis, and customer service, with proven ability to implement technical solutions and improve processes.
Provided technical support, troubleshooting, and incident management in a corporate environment.
Utilized Excel and Power BI for data analysis and reporting tasks.
Handled customer queries and support, developed scripts, and met KPIs.
Enhanced incident resolution processes through scripting and probing techniques.
Developed scripts and probing techniques tailored to customer needs, increasing upsell opportunities and solution accuracy., Consistently met KPIs related to response time, resolution rate, and quality assurance.
FOUNDEVER
Task priorization., GDPR, Incoterms.
KODIAK INTL SERV.
Professional in Finance & International Business
Dip. in Financial Data Analysis for International Business
Diploma in Data and Information Analysis
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Gained familiarity with GDPR and Incoterms during roles involving task prioritization.