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Competencies
Demonstrated experience with Bilingual Customer Service.
Demonstrated experience with Leadership.
Demonstrated experience with Time Management.
Demonstrated experience with Debt Recovery.
Education
Languages
Experience
Bilingual Customer Service Representative
Provided customer support in English and Spanish for delivery operations, ensuring effective communication and a satisfactory experience for users., Managed incident resolution in real time, providing agile solutions for both customers and drivers, improving service efficiency.
Bilingual Customer Service Representative
Efficiently managed billing processes, responding to customer inquiries in English and Spanish., Resolved customer concerns with high efficiency and empathy, ensuring their satisfaction and loyalty.
Bilingual Customer Support & Technical Support Agent
Provided bilingual technical support and customer service to clients in the United States, improving the user experience and strengthening customer loyalty., Assisted users in resolving technical issues related to the internet and television, optimizing the functionality of their services., Effectively managed customer accounts, ensuring accuracy and personalized attention in every interaction.
Bilingual Collections Agent
Managed debt recovery in the general collections line for two months, improving my negotiation and objection handling skills., Acted as an intervention team agent for five months, specializing in recovering payments from customers who were more than 30 days late and had a poor payment history., Developed loss prevention and mitigation strategies for customers with delinquencies of 80 to 120 days for five months, focusing on minimizing financial risks.