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Electrical Network Design Technician with 5+ years in electrical infrastructure
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Competencies
Designed and analyzed electrical layouts for urban distribution networks to ensure system clarity and usability.
Provided client support, handled inquiries, and maintained positive customer relationships across roles.
Assisted clients in resolving outstanding debts, improving account status through personalized solutions.
Effectively resolved disputes, negotiated payment plans, and communicated technical info to diverse audiences.
Applied analytical skills to update electrical plans and handle complex customer account issues.
Education
Languages
Summary
Experienced in electrical network design, customer service, and debt recovery, skilled in communication, problem-solving, and stakeholder collaboration. Adept at managing technical layouts and ensuring client satisfaction.
Key Achievements
- Updated electrical layout plans for urban medium/low voltage networks, improving clarity for stakeholders.
- Assisted clients with debt normalization and tailored financing options at AIR-E.
- Enhanced customer retention by proactively addressing inquiries and resolving issues at ISES SAS.
Experience
Electrical Network Design Technician
Analyzed and updated electrical layout plans for medium and low voltage distribution networks in specific urban sectors, ensuring clarity and usability for internal and external stakeholders.
Collections and Customer Service Officer
Assisted clients with outstanding debts in normalizing their accounts by advising them on various financing options offered by the company., Handled cases of clients with previous failed negotiations by offering personalized assistance and support to restart the debt settlement process.
Customer Service and Retention Agent
Provided customer service support by addressing inquiries, resolving issues, and ensuring a positive customer experience through effective communication and problem-solving skills., Applied retention strategies to identify customer needs, handle objections, and offer tailored solutions to reduce...