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Customer Service & Sales Professional with diverse call center experience
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Competencies
Skilled in managing customer interactions across multiple channels, ensuring satisfaction and loyalty.
Proven ability to promote products, follow up on leads, and close sales effectively.
Proficient in CRM systems and administrative tasks, maintaining accuracy and efficiency.
Strong interpersonal skills that foster trust and lasting relationships with clients.
Education
Summary
Dedicated customer support professional with extensive experience in call centers, adept at client engagement, problem resolution, and sales promotion. Skilled in CRM and administrative accuracy, committed to delivering exceptional service.
Key Achievements
- Consistently delivered exceptional customer support, ensuring high client satisfaction and loyalty.
- Successfully promoted and explained products/services, boosting sales and customer confidence.
- Managed escalations and follow-ups efficiently, improving resolution times and client retention.
- Handled administrative tasks with high CRM accuracy, supporting seamless operations.
Experience
Customer Service Agent
Provided exceptional customer support via phone and email.. Managed escalations, follow-ups, and client documentation.. Handled incoming calls with accuracy and professionalism.. Completed administrative and manual documentation tasks.
Customer Service & Sales Agent
Followed up with clients regarding policies and account status.. Promoted company services and ensured customer confidence.. Provided detailed product information with up-to-date knowledge.. Met sales targets and closed deals effectively.. Maintained strong organisational and time-management abilities.
Call Centre Agent
Delivered customer support via phone, email, and chat.. Built strong rapport and loyalty with customers.. Prepared quotations upon request.. Conducted outbound sales calls and lead sourcing.