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Digital Marketing Specialist with 5 years of experience in e-commerce
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Competencies
Designed and executed social media campaigns for brand growth and engagement.
Utilized analytics tools to monitor and report on campaign performance metrics.
Created compelling content for various digital platforms, enhancing user engagement.
Implemented SEO strategies to improve website visibility and ranking.
Education
Summary
Experienced digital marketer with a focus on social media strategies, content creation, and data analysis for e-commerce growth.
Key Achievements
- Led the strategy development for multiple marketing campaigns, improving engagement.
- Managed social media channels increasing audience base by 40%.
- Analyzed campaign performance data to optimize marketing efforts.
Experience
Interpreter
Interpreting in-person in clinics (hospitals), schools, and churches for Haitian Creole & French-speaking individuals and families., Facilitated communication between patients, nurses, social workers, and community leaders., Supported families and friends in navigating healthcare, education, and social services in French, Haitian-Creole, Spanish and English environments., Ensured accurate and culturally sensitive language delivery in both one-on-one positions.
Interpreter
Provided excellent over-the-phone (OPI) remote interpretation between Haitian Creole and English for clients across medical, legal, social and customer service industries., Interpreted for some U.S.-based service providers, hospitals, and law offices using secure remote platforms., Maintained strict adherence to professional codes of ethics, including confidentiality, neutrality, and accuracy., Managed high call volumes with exceptional clarity, professionalism, and empathy in emotionally charged or urgent situations., Used advanced home-office setup including dual monitors, i5 processor PC, USB headset, and stable high-speed internet to ensure reliable performance.
Customer Service Representative
Provided 24/7 customer support, technical support, multilingual services, and sales support across various industries including telecom.
Customer Service Representative
Offered solutions for ticketing, live chat, email support, and knowledge bases.
Sales Representative
Offered services like customer outreach, telemarketing, and follow-ups to engage potential clients and appointment setting.