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Sergio Adrian Arroyo

Guanajuato City, Guanajuato, Mexico

Customer Service Agent with 5+ years in tech support and client support

  • Provided email and chat support for Tractive, a GPS for pets, resolving customer inquiries.
  • Gained comprehensive experience in customer service, technical support, cold calling, and retention.
  • Maintained proactive and responsible approach to service, enhancing customer satisfaction.
Customer Service
Advanced
Delivered support and follow-up to customers via email and chat, ensuring resolution of inquiries.
Technical Support
Intermediate
Provided technical assistance related to GPS products and related services, troubleshooting technical issues.
Cold Calling
Intermediate
Engaged prospects through outbound calls to generate leads and support retention efforts.
Responsibility & Proactivity
Advanced
Demonstrated proactive attitude and responsibility in delivering quality customer interactions.
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Asesor de servicio al cliente

Mi último trabajo fue con la empresa boldr dónde trabaje como agente de atención al cliente para la campaña de Tractive, la cuál es un GPS para mascotas, mi función era dar seguimiento a cualquier duda que tuviera el cliente a través de correo electrónico y dar soporte técnico por chat.

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