Experienced customer service professional with over 4 years supporting telecom, financial, and e-commerce sectors. Skilled in troubleshooting, account management, and customer engagement. Proven ability to handle technical issues and provide tailored support across diverse platforms.
Provided technical support, troubleshooting, and customer assistance across telecommunications, finance, and marketplace platforms.
Diagnosed and resolved connection, service, and application issues for diverse client needs.
Engaged customers in upgrading plans and adding services, contributing to revenue generation.
Created and verified accounts, managed transactions, and processed refunds and reimbursements.
Teleperformance
Solve tickets of multi services for USA customers, Troubleshoot different services connection as Internet, phone data or TV plans, Add and/or remove the services the company provided according to the customer desire, Make OBC to sell the services or to add other services to the costumers
Accedo
Create tickets for general phone services and tech support, Provide assistance with the activation of new phone lines and data plans, Troubleshoot connections and phone services, Sell new and updated/upgraded phone data plans and devices
SITEL
Solve tickets of a financial application, Trace of crypto transactions, Process and apply reimbursements and refunds, Create new accounts and confirm ID verifications
Sutherland
Solve new tickets or passed tickets for an online marketplace application, Guide and educate the landlords and tenants in the use of the application, Investigate and process payments, charges and refunds, Report undesired behaviors from any of the parties and restrict the access if needed
Academic
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Utilized active listening, clear communication, and empathy to ensure positive customer interactions and conflict resolution.
