Sergio - Project Manager with 10 years of experience leading construction projects

Led and oversaw various projects, coordinating resources, timelines, and deliverables.

Managed project budgets, tracking expenses and ensuring financial efficiency.

Directed cross-functional teams, fostering collaboration and productivity.

Communicated project statuses and negotiated with clients and vendors.

A daily follow-up calling and emailing the carriers to track pick-ups, in transit and drop-off shipments, making sure there are no complications while the freight is being transported., Provide excellent Customer Service skills with all carriers and drivers., Source and procure carrier services through negotiation on a spot or transactional basis while meeting individual, team, and company revenue margin goals., Develop and maintain strong relationships with current and prospective carriers., Prospect and cultivate carrier database to establish availability., Understand the existing network of lanes, modes, and equipment types.

Maintaining a strong relationship with the important Booking.com partners., Maintaining ties with partners through accompanying them in the Booking.com internal system, showing them how to run their rental and travel business., Identify opportunities for partners that will help improve the company's business by using its internal tool of priority setting., Support Booking.com in building productive relationships with partners to ensure that they offer the best availability and rate structure.

As Onboarding Specialist for Abramson Labor Group, a US based law firm I was responsible for proactively reaching out to potential clients, generating 400 evaluations and conducting 3500 outbound calls monthly., Verify each client's contact details and then connect every lead with a Case Evaluator for their initial intake., My daily metrics as an Onboarding Agent are 25 evaluations and conduct 200 outbound calls., Serve as the initial point of contact for clients, prioritizing professionalism and aim to cultivate a positive experience for each client I engage with., Connect with over 50 new leads daily and initiate the consultation process for each one., Actively reach out to clients assigned, conducting a minimum of 25 calls per hour. Using the approved communications templates (text, email and voicemail).